Self-Service

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Please note that online management is only available for tickets purchased directly via the Lao Airlines website or official mobile app.

Self-Service Check-in

Online Check-in, Automated Check-in and Kiosk Check-in. Save Time, Easy and Simple. Avoid queues at the airport.

Online Check-in (Website and Mobile Device)

You can check-in online before arriving at the airport. Online check-in is available from 24 hours to 1 hour before departure.

Automated Check-in

If you have not done the check-in online and you have applied for the automated check-in service, you will be automatically checked-in 12 hours before the departure time, and your boarding pass will be sent to your e-mail address. Click here for more information.

Kiosk Check-in

Kiosk Check-in is available from 24 hours to 1 hour before departure. Eligible flights: All flights departing from Bangkok (Suvarnabhumi, Don Mueang), Samui, Krabi, Chiang Mai, Hat Yai and Phuket airports are eligible for Kiosk Check-in.

Passengers Eligible for Online Check-in, Automated Check-in and Kiosk Check-in

All passengers holding an e-ticket with a confirmed reservation. Exceptions are passengers who:

  • Require Medical / Special Assistance
  • Are Unaccompanied Minors
  • Hold tickets that require some additional payment
  • Hold discount fares which require relevant identification card to present upon check-in

Baggage

  • Baggage must not contain any prohibited items or dangerous goods. To read more on our Dangerous Goods policy, click here.

Important Note

  • Each passenger is solely responsible for preparing travel documents before travelling on a domestic or international flight.
  • Passengers travelling on international flights: your passport must be valid at least 6 months on the departure date, with a valid visa (if required).
  • Passengers on international flights who have completed Online Check-in, Automated Check-in or Kiosk Check-in are required to present themselves at the Self-Service Check-in Counter at least 90 minutes before departure to verify travel documents and drop off any check-in baggage.
  • Passengers on domestic flights who have completed Online Check-in, Automated Check-in or Kiosk Check-in with check-in baggage should arrive at the airport at least 60 minutes before departure and visit the Bag Drop Counter.
  • For Wattay International Airport, online, automated or kiosk checked-in passengers with check-in baggage should proceed to self-service bag drop; passengers without check-in baggage can proceed directly to the boarding gate with their boarding pass issued from online or kiosk check-in.
  • Self-Service Bag Drop is available for Lao Airlines flights at Wattay International Airport and other airports. Click here for more information.
  • Passengers on domestic flights without check-in baggage can proceed directly to the boarding gate with their boarding pass from Online, Automated or Kiosk check-in.
  • Passengers must arrive at the boarding gate at least 40 minutes before departure for international flights, and 30 minutes before departure for domestic flights.
  • For Wattay International Airport, international passengers must arrive at the boarding gate 60 minutes before departure to verify travel documents for their destination country.
  • Gate will be closed 15 minutes before departure.
  • Please have your boarding pass from Online, Automated or Kiosk check-in, and any necessary documents, ready.

Remark: For any international flights departing from Wattay International Airport, passengers must arrive at the boarding gate 60 minutes before departure to verify travel documents for their destination country.

Self-Service Bag Drop

If you have already checked in via self-service check-in (online, kiosk or automated), and obtained your boarding pass, you can print bag tags and check in your baggage with the self-service bag drop facilities. Click here for more information.