Airport Check-In

Wattay International Airport (VTE)

Lao Airlines Check-in Counters and Ticketing Office

  1. Kiosk Check-in are located at Passenger Terminal level 4. Self-Service Bag Drop are located at Check-in Row D, E and also available at Row B, C, J and R.
  2. Agent Service Desk is located at Row D, Passenger terminal level 4.
  3. Ticketing office is located in passenger terminal level 6 opposite to entrance number 3.

Minimum Connecting Time (MCT)

If passenger has connecting flight to/from Lao Airlines, we require Minimum Connecting Time (MCT) as followings:

International → Domestic
90 minutes
Domestic → International
90 minutes
International → International
90 minutes
Domestic → Domestic
75 minutes

Remark: Passengers, holding separate tickets or having connecting time less than mentioned Minimum Connecting Time, will fully take responsibility for the flight miss connection.

Check-in Information

Domestic
At least 1.30 hours before departure time.

International
At least 2 hours before departure time.

Requirements

  1. Passenger must present Passport / Official ID Card (Original) / Travel Document needed upon check-in.
  2. Passenger must present themselves and check in with Lao Airlines staff before check-in counter is closed.
    • Domestic Flight: Check-in Desk will be closed 40 minutes before departure time.
    • International Flight: Check-in Desk will be closed 50 minutes before departure time.
Remark
  • Lao Airlines Check-in closing time at other Airports may vary.
  • Please check with Call center 1771 and Lao Airline Ticketing Office.

Check-In Counter Location

Domestic

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International

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Travel Document

  • Each passenger is solely responsible for preparing travel document before traveling on domestic or international flight.
  • Credit card must be presented upon check-in as purchasing through Lao Airline website or Credit Suite (by phone payment).

Baggage

  • Baggage must not contain any prohibited items or dangerous goods. To read more on Dangerous Goods policy, click here.

Departure

  • Boarding gate will be closed 15 minutes prior to departure time or you will not be accepted for the flight.
  • Hand carry baggage allowance is 7 kgs. Passenger is required to place the hand carry baggage in the overhead compartment or under the front seat.

For more information please contact our reservation@laoairlines.com or our airport office.