Young Traveller

Travel With Infant

(Infants : 7 days to 24 months old)

Lao Airlines welcome families traveling with infants aged at least seven days old and up to 24 months old. We require a parent or guardian (aged at least 16 years old) to accompany each infant and travel in the same class as the infant at all time.

To travel with infant and young children, find out more what we offer on our services:

  • Complimentary baby bassinets are available on Lao Airlines operated flights on Airbus 319/320 with flight times of over 2.5 hours.
  • There is a limited availability of baby bassinets: 2 for Economy class cabins and 2 for Business class cabins (for both Airbus 319/320).
  • Please contact our reservation team at least 24 hours in advance prior to the departure date.
  • Maximum weight and height of infants due to use each bassinet are 11 kg and 70 cm respectively.

Children Traveling Alone

(Children : aged 5 to under 12 years traveling alone without a guardian)

To facilitate the safe transportation of our younger passengers, Lao Airlines provides the Unaccompanied Minor (UMNR) service for minors traveling alone without a guardian that are aged between 5 to under 12 years old (on an original departure date). Children aged between 12 to under 16 years old are not specifically required to use the unaccompanied service; however, we are happy to provide the service if requested.

Reservation and Ticketing

Please contact the Lao Airlines reservation/call centre at least 24 hours prior to departure time and receive the confirmation of your application. There should be a SSR code UMNR confirmed on each passenger reservation.

We ask that the following information is to be included in the PNR:

  • Identification document details and date of birth (DOB) of child
  • Name, address and telephone number of the person escorting the child to the airport and their relationship to the child
  • Name, address and telephone number of the person collecting the child at their destination and their relationship to the child

Charge

Please note that an unaccompanied minor will be charged at the rate of Adult normal fare available ranging from booking class H to Y and reservation is required to contact our Call Center 1626 / +856 21 212051 or Ticket office.

Service procedure at the airport

Unaccompanied minor check-in requirements

The following information is required at time of check-in:

Information specific to the adult checking-in the unaccompanied minor must include:

  • Identification document (e.g. ID card, passport or drivers’ license) with address as shown in application.
  • Phone number – the number provided to the agent will be used for contact in case of any changes and as an emergency contact.

Information specific to the adult picking up the unaccompanied minor at their destination to include:

  • Identification document (e.g. ID card, passport or drivers’ license) of the adult meeting upon arrival.
  • Phone number to contact.

Note: A photo copy of identification documents of the child, the person escorting the child at airport of departure and the person picking up the child at destination will be proceeded by our ground staff.

Procedures for the UMNR travel

  1. You will have to fill out the UMNR form at the point of origin. This form is available at the check-in counter.
  2. You are kindly requested to stay with your child until boarding and release them only after the flight has departed.
  3. The child is escorted by our ground staff and handed over to the cabin crew.
  4. Our cabin crew will look after your child during the flight.
  5. At the destination, the ground staff will then escort the child and will hand over the child only to the person whose name is designated as the person meeting on arrival in the UMNR form.
  6. If the onward connecting flight is on another airline, departing from the same terminal which can be easily accessed without exiting the terminal building, we will transfer the UMNR to the connecting carrier, provided the same day connections.

Note: Upon departure and arrival, we request that each child has to be accompanied by an adult. If the designated adult fails to show up upon arrival, the children will be returned to the original departure city. The sending guardian is responsible for the extra travel costs. Please ensure the designated guardian arrives at the airport prior to the arrival time of the plane that the child is on board.

Young Passengers (YP)

  • Young passenger is a child age 12 – below 16 years old travelling alone who may require special assistance during the trip.
  • If request the unaccompanied service or any further assistance, please contact the Lao Airlines reservation/call centre at least 24 hours prior to departure time and receive confirmation of your application.

Note: Young passengers (YP) are not considered adults and cannot accompany children under the age of 12.